Volume I

Issue : 11: November 27, 2003

• European Court Rules that Sounds Can be Trade-Marks
• Privacy Commissioner Finds After-the-fact Consent Ineffective
• UN Releases E-Commerce and Development Report 2003
• Internet E-Commerce Complaints Make Top Ten List in Consumer Complaints Survey
• Coca-Cola Ltd. Wins Right to "cocacola.ca" Via CIRA Domain Name Dispute Process
• FTC Comments on Consumer-Directed Promotion of Prescription Drugs
• Extraction of Public Domain Data from a Database Does Not Breach Copyright
• Supreme Court Hears Arguments in Landmark Case (Tariff 22)
• Alberta Enacts Privacy Legislation

Home > Volume I > Issue 11: November 27, 2003 > Internet E-Commerce Complaints Make Top Ten List in Consumer Complaints Survey

Internet E-Commerce Complaints Make Top Ten List in Consumer Complaints Survey

On November 24, 2003, the Consumer Federation of America (CFA) and National Association of Consumer Agency Administrators (NACAA) released their 12th annual consumer complaint survey. The survey, which polled 43 NACAA members about their 2002 complaint records, found Internet and e-commerce complaints to be one of the top ten areas of consumer complaint in 2002, and noted that such complaints appear to be on the rise as a growing number of people are shopping online and conducting business through the Internet.

For additional information, visit:

http://www.reuters.com/newsArticle.jhtml?storyID=3883142

For a copy of the CFA press release regarding the survey, visit:

http://www.consumerfed.org/112403_complaintlist.html

For a copy of the NACAA/CFA survey, visit:

http://www.consumerfed.org/2003complaintsurvey.pdf