A number of employees complained about their employer's collection of biometric information from them, namely their voice prints, for the purpose of voice password technology.
The employer provided three purposes to justify the collection of this personal information under subsection 5(3) of the Canadian Personal Information Protection and Electronic Documents Act: security, efficiency, and cost-effectiveness. The Assistant Privacy Commissioner found that these purposes were valid and in particular, that the voice password technology helped ensure security of customer data and safeguard the personal information of customers. Further, the Assistant Commissioner found that the use of the voice print in these circumstances, which was solely for one-to-one authentication purposes, was fairly benign.
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