Volume X

Issue : 2: September 29, 2011

• iPhone Data Privacy Class Action Dismissed ... with Leave to Appeal
• CRTC Releases Guidelines for Internet Throttling Complaints
• Suspect Charged for Obtaining Confidential Information on Sony Pictures
• Samsung Sues Apple for Infringement of "Standards-Essential" Patents
• HTC Sues Apple Using Patents Acquired from Google

Home > Volume X > Issue 2: September 29, 2011 > CRTC Releases Guidelines for Internet Throttling Complaints

CRTC Releases Guidelines for Internet Throttling Complaints

The Canadian Radio-television and Telecommunications Commission (CRTC) has recently released guidelines about how complaints relating to Internet throttling by ISPs will be handed. The new guidelines specify what ISPs can and cannot do with respect to throttling, as well as how consumer complaints will be handled. Under the guidelines, the CRTC will forward complaints made by consumers to the affected ISP, and if the ISP fails to follow the CRTC rules relating to internet throttling, they face a number of possible consequences, including meeting with the ISP to discuss a complaint in more detail, requesting an on-site inspection or independent third-party audit, or calling the ISP to a public hearing. In addition, the CRTC will be posting quarterly summaries of the complaints received about each ISP, including whether they have been resolved or not.

 

For additional information, please visit:
http://www.crtc.gc.ca/eng/com100/2011/r110922.htm