Volume II

Issue : 23: December 2, 2004

• SnapNames Sues ICANN for Tortuous Interference over Delayed Wait List Service
• Google Sues for Click Fraud and Gets Sued for Copyright Infringement over Image Search
• Administrative Charges for Requests for Personal Information Contravention of PIPEDA
• Law Firm Sued for Copyright Infringement over Website Content
• U.S. Court Finds Use of Keystroke Logger does not Violate Wiretap Act
• U.S. Federal Court Finds Website Listing Properties for Sale does not Require Brokers Licence
• Federal Court of Appeal Interprets PIPEDA in Englander v. Telus Communications Inc.

Home > Volume II > Issue 23: December 2, 2004 > Administrative Charges for Requests for Personal Information Contravention of PIPEDA

Administrative Charges for Requests for Personal Information Contravention of PIPEDA

A bank's practice of charging individuals a flat fee for personal information requests was found to contradict the spirit of the Personal Information Protection and Electronic Documents Act ("PIPEDA"). Principle 4.9.4 of the PIPEDA requires an entity to respond to a request for personal information within a reasonable time and at minimal or no costs. The Assistant Commissioner found that an organization should only consider charging fees for processing a request when it is exceptional, and then only at minimal cost and with the individual's consent.

For a copy of the decision, visit:
http://www.privcom.gc.ca/cf-dc/2004/cf-dc_041021_02_e.asp